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About Us

Customer Service Pledge to our Community

To ensure the highest level of service and to maintain a positive relationship with our families, partners and visitors, 

WE WILL: As customers, we ask the following of you to ensure that we are able to provide the best service. 

Motto: “Developing Leaders, Growing Minds.”

  • Make you feel welcome by creating an inviting, customer-friendly greeting area in all building entrances and main offices.
  • Acknowledge and greet you cordially upon your entrance into our facilities.
  • Answer phones in a friendly and helpful manner.
  • Recognize the importance of your call or visit and react quickly, especially in matters involving the safety of children and personnel.
  • Respond to emails and phone messages within 24 hrs. Given that the employee is at work and on duty.
  • Listen to you, address your question or concern, or direct you to the appropriate person.
  • Assume responsibility for assisting you through proactive problem-solving.
  • Be timely in our response. If we can't help immediately, we will provide a time frame for solving your issue or returning your call.
  • Identify all employees with ID badges.
  • Maintain facilities that are clean, safe and in good repair.
  • Make it easy for you to find your way in and around the school.
  • Value your feedback and suggestions to improve our customer service.
  • Make appointments when you need to meet with a teacher or an administrator. If you are unable to keep an appointment, please call beforehand so that we can schedule someone else who also needs help. Please also reschedule your missed appointment and return phone calls that you receive from the school.
  • Please do not use profanity or physical aggression toward staff or your child.
  • Understand that mutual respect will solve any problem you have as we all have the same goal to see your child succeed.
  • Provide your student with the appropriate uniform and school supplies that they need.
  • Avoid using your phone while you are being served.
  • Return with your child for disciplinary readmissions after a suspension or for requested conferences such as teacher conferences and IGPs.
  • Attend parents' meetings when advertised.
  • Partner with us to achieve our common goal, which is your student’s success.